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Email marketing for small businesses: where to actually start

Email marketing for small businesses in an afternoon: a form with consent, a freebie, a 4-email welcome sequence and one email every fortnight. What the law says and what I learnt from 153 cold emails.

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Getting started with email marketing in a small business takes one afternoon. A form on your website with consent, a free gift worth handing over an email address for, a welcome sequence and one send every fortnight. The median open rate was 43.46% in 2025 and the click rate 2.09% (MailerLite, 3.6 million campaigns). I sent 153 cold emails to companies that didn't know me: zero clients.

In shortThe article's three key points
01

Your list belongs to you; your followers belong to the platform. An email reaches the people who gave you permission, with no algorithm in between.

02

Cold email to strangers: prohibited by the LSSI (Article 21) unless there is a prior relationship. And it doesn't work: my 153 emails, zero clients.

03

What you need: a form with consent, a useful free gift and four welcome emails over nine days. After that, one send every fortnight, on the same day and at the same time.

One hundred and fifty-three cold emails. Zero clients. That's my tally from several years of writing to companies that had never heard of me. Not a single meeting.

I'm Nico, a freelance digital marketing consultant in Seville. This autumn I'm launching my newsletter, Marcas Imprescindibles, with the list at zero. I'll tell you what I've set up, what the law says and what I'd do in your small business. Email is one of the parts of digital marketing that matters most and gets used least.

What does email have that social media doesn't?

Permission and ownership. An email reaches the people who gave you their address, when you decide. No algorithm chooses which part of your audience gets to see it. And you can export the list: if you switch tools tomorrow, you take it with you.

With social media it's the opposite. Years ago I built a real audience on Twitter and didn't make a single euro from it. I had no website collecting contacts and no list of my own. When I stopped posting, it evaporated. Google+, MySpace, Vine: overnight, your audience disappears.

The numbers back it up. In 2025, across 3.6 million campaigns, MailerLite measured a median open rate of 43.46% and a click rate of 2.09%. Mailchimp, with data up to December 2023, gives a 35.63% open rate and a 2.62% click rate. A warning: Apple Mail's privacy protection inflates opens. Clicks and replies are the figures I look at.

What the law says before you send anything

The LSSI makes it clear in Article 21. Sending advertising communications by email to anyone who has not requested or authorised them is prohibited. The exception: clients with whom there is already a contractual relationship, for similar products or services. And always with a simple, free way to unsubscribe in every send.

The AEPD repeats it on its page about unwanted advertising (April 2025). Consent is given through a clear affirmative act. A pre-ticked box doesn't count. A form with an empty box, a line saying what you're going to send and a link to your privacy policy does.

And since February 2024 Google has required three things from anyone sending to Gmail accounts. Authenticate the domain (SPF and DKIM; DMARC for bulk sends). Offer one-click unsubscribe. And keep the spam rate below 0.3%. Without that, your newsletter ends up in spam even if people asked for it.

Cold email, newsletter and automation: what each one is

Cold emailNewsletterAutomation
What it isWriting to people who don't know youA regular send to people who signed upEmails that go out on their own based on what the person does
PermissionNone: LSSI Art. 21Consent on the formThe same consent
What it’s forNext to useless for service businesses: in my case, 0 out of 153Trust that builds up; the sale comes lateMaking sure nobody signs up and then hears nothing
What I seeFull inboxes and zero repliesDropped by the third send for lack of a systemSet up once, works for years

Choose a newsletter if you have something to say every fortnight. Choose automation if you want subscriber 300 to get the same first contact as subscriber 3. Both can be set up in an afternoon. Cold email: leave it.

How to start in one afternoon

  1. Tool and domain (one hour). An email tool with a free plan to start with. Your sends go out from your own domain; @gmail is fine for signing up, not for selling. Set up SPF, DKIM and DMARC in your hosting; the tool gives you the records.
  2. Form with consent (45 minutes). On the home page, at the end of every article and in the footer. An empty box, a line saying what you'll send and how often, a link to the privacy policy. Double opt-in: it saves you spam and gives you proof of consent.
  3. A gift worth the email address (two hours, separately). Whatever you check when a new client comes in. My gift is the twelve things I look at before touching a website: one page per point, showing how to check it. A PDF you can make in an afternoon that works for years.
  4. Welcome in four emails (one hour). Immediately: the gift and what's coming. Day 2: a real case with a source. Day 5: how you work. Day 9: prices, who it's not for, and a way to talk to you, with permission to ignore it. It's my sequence, and it's the one you can download below.
  5. Cadence (five minutes to decide). Every fortnight, same day, same time. A Thursday at 11:00, in my case. Any less and people forget. Any more and you burn out.
  6. Measure (30 minutes a month). Sign-ups, unsubscribes, clicks and replies. Opens, with caution. One row per send in a spreadsheet.

What I see with my clients

What I hear most: “I've got loads of followers and no subscribers.” The Instagram account has three thousand people and the mailing list, zero. Then an algorithm change cuts the reach and there's no way to let anyone know.

In my case, the list starts from zero this autumn. The subscribers already in the tool were spam and my own tests; they don't count. When it launches, I'll invite sixty of my business contacts one by one. No bulk list imports: every sign-up with its own consent. The cold emails stop at 153. Not one more.

Start with the list

Does your website get visits but no emails? In 30 minutes we'll look at where to put the form and what gift makes sense for your business. In the Diagnostic Session I review your website and your channels before the video call. Free, two slots a week. Book yours. Social media bringing nobody in? Here's how I approach social media management, always with a website of your own.

Sources

Nico, freelance digital marketing consultant in Seville
Nico — Auve Nico

Freelance digital marketing consultant in Seville. I work on the digital presence of professionals and small businesses with one simple principle: your website as your operations hub. Building websites, doing SEO and running social media with my own hands since 2018.

Get to know me
FAQ

Frequently asked questions

Common questions about email marketing in a small business: the law, tools and cadence.

Can I email the clients I already have?
Yes, if they bought or hired something from you and you write to them about similar products or services. That's the exception in Article 21 of the LSSI. Every send must include a simple, free way to unsubscribe. People who only asked you for a quote and didn't go ahead: no.
Do I need double opt-in?
The law doesn't require it, but it's in your interest. The person gets an email and confirms their sign-up. That way you avoid fake addresses, cut spam complaints and keep the proof of consent the AEPD asks for. You lose the odd distracted subscriber; you gain a clean list.
How often should I send the newsletter?
Every fortnight, same day and same time, is what a small business without a team can keep up. Once a month and people forget; every week is too much to sustain. What matters is not missing one: better twelve sends a year than twenty in three months followed by silence.
What's a good open rate?
Industry medians sit between 35% and 43% (Mailchimp 2023, MailerLite 2025). Apple Mail's protection inflates that figure. Look at clicks (around 2%), replies and unsubscribes per send. A newsletter that gets replies from three people is doing well.
Can I buy an email list?
No. Writing to people who haven't given their consent is prohibited by the LSSI. And it sinks your domain: spam complaints go over the 0.3% Gmail tolerates and your legitimate emails stop arriving too. A list of 40 people who asked for your emails is worth more than one of 4,000 you bought.
Why do my emails end up in spam?
Almost always because of the domain: you send from @gmail, or from your own domain without SPF, DKIM and DMARC. Google has required it since February 2024. Your email tool gives you the records; you paste them into your hosting panel in ten minutes.
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